Further details are available in the article session: "Important Baby Essentials in your Diaper Bag".

FamilyDiaperBag.com offers the best and yet affordable shipping options to help you get what you want when you need it. However, please make sure the billing and shipping addresses are correct to ensure timely and accurate shipping. If a package cannot be delivered due to an incorrect address, additional shipping charges shall be incurred to reship the package.

All orders cannot be cancelled upon commencement of physical shipment. Should there is any problem with placed order, please contact FamilyDiaperBag.com at www.familydiaperbag.com/pages/contactus or enquiry@familydiaperbag.com immediately.

We engage professional carriers to deliver all online orders as soon as payment settlement. While FamilyDiaperBag.com cannot guarantee to deliver within the stipulated lead time, we assist customers to expedite all delivery to avoid any disappointment. Pursuant to standard contracts of shipment, the risk of loss and title of ordered items will be handing over to you upon delivery to the carrier.

We want to ensure that you are completely satisfied with your orders from FamilyDiaperBag.com. We are pleased to assist you if you ever received any inferior merchandise solely due to manufacturing (materials and/or workmanship) defect.

For product that covered under manufacturer’s warranty, original terms and conditions must be adhered to. You must include an evidence of your sales purchase, contact information and your claim expectations. A restocking fee of 10% of the selling price of the ordered items will be imposed prior to authorising return.

For return of products, all shipping charges are non-refundable. FamilyDiaperBag.com cannot be responsible for return shipping charges unless we made an error on the shipping destination. We recommend that you insure any return shipments since we cannot be responsible for returned items being lost or damaged throughout the returning process.

If you received free shipping from FamilyDiaperBag.com, you will be charged for the actual shipping cost includes packaging, postage and handling from a minimum cost of $5.00 onwards. This is also applicable for the case when you received free shipping but returned only a portion of the ordered quantity that affecting your entitlement on free shipping threshold.

Please do not automatically send defective products back to FamilyDiaperBag.com as manufacturers have their very own return policy and handling methods. Please acknowledge us at enquiry@familydiaperbag.com and we shall be providing you further details on your product claim. If the merchandise is required to be returned prior to replacement, FamilyDiaperBag.com will not be bearing the shipping costs.

You are able to conveniently remit your payment to FamilyDiaperBag.coom via Direct Bank Deposit / Pay-pal (credit card) for loose purchase; and Telegraphic Transfer for Business to Business (B2B) model.

Total amount payable and our bank account details will be provided during the checkout process. It will also be given in our confirmation email which will be sent to you once you have ordered.

You can pay through the following bank:

• MAYBANK

You can pay through the following methods:

• Online Transfer / Internet Banking
• Deposit cash/cheques through ATM or bank counter
  

Please do not hesitate to contact us should you have your own preferred mode of payment, other than those specified above. Please be reminded that all products will only be shipped upon receipt of complete payment.